Privacy Policy

Last updated: February 18, 2026

1. Introduction

KnowBali ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Email address (for authentication)
  • Display name (optional, can be anonymous)
  • Profile information you choose to provide

2.2 Content You Create

We collect content you post, including:

  • Community questions and answers
  • Service listings (title, description, images, contact information)
  • Event information
  • Saved items (listings, posts, AI insights)

2.3 Usage Data

We automatically collect:

  • Interactions with listings (WhatsApp taps, views)
  • Response time feedback for listings
  • Reputation points and badges
  • Search queries and preferences

2.4 Device Information

We may collect device information such as device type, operating system, and app version for technical support and improvements.

3. How We Use Your Information

We use your information to:

  • Provide and maintain our services
  • Authenticate your account and ensure security
  • Display your content (questions, answers, listings)
  • Calculate and display reputation scores and leaderboards
  • Moderate content to ensure community safety
  • Improve our AI concierge (Bli) responses
  • Send you important updates about the service

4. Data Storage and Security

Your data is stored securely using:

  • Firebase Authentication: Secure email-based authentication
  • Cloud Firestore: Encrypted database for user data, listings, and community posts
  • Firebase Storage: Secure storage for images and media

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Public Content: Questions, answers, and listings you post are visible to all app users
  • Service Providers: We use Google Firebase and Google Gemini AI services, which process data according to their privacy policies
  • Legal Requirements: If required by law or to protect our rights and safety

6. Your Rights

You have the right to:

  • Access your personal data
  • Update or correct your information
  • Delete your account and data
  • Opt out of certain data collection (where applicable)

To exercise these rights, contact us at the email address provided in the Contact section.

7. Children's Privacy

KnowBali is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13.

8. Third-Party Services

Our app uses the following third-party services:

  • Google Firebase: Authentication, database, storage, and messaging
  • Google Gemini AI: Powers our Bli concierge feature
  • WhatsApp: External link for contacting listing owners (we do not collect WhatsApp data)

These services have their own privacy policies. We encourage you to review them.

9. Data Retention

We retain your data for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your personal data, except where we are required to retain it for legal purposes.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us through our Contact page.